Return Policy and Form
Return of product or products
1 Non-business customers have a return and exchange right covering a 14 day period (including weekends and holidays; excluding the collection day) starting immediately from the time the package was delivered or collected. The item must be returned or exchanged on the next working day following the 14th day at the latest. For example, if the 14th day is on a Saturday, the item must be brought or mailed no later than the following Monday. The customer is obliged to prove the date on which the package has been picked up through a receipt or bill of lading.
2 The mail order right of return only applies to products unused and in sales condition. During the returning period the buyer has the same right of access to the product to try it out as if they were buying it from a shop. Consumers have also the right to open the packaging to test and experiment with the items without losing the right of withdrawal. They cannot, however, use the product.
3 The right of return does not apply to products that cannot be sold once opened.
4 For business customers there is no right of return or right to cancel orders on specific products.
5 Customers are responsible for the delivery costs associated with the returns.
6 Definitions of acceptable condition for product returns:
- a) Item is in the original packaging (well-packed) without any additional markings or scratches.
- b) It is accompanied by a copy of the receipt or dispatch note.
- c) The return is made no later than 14 days from the date of purchase.
7 The cost of ineligible returns is charged from the customer according to the current price list.
8 Incomplete returns will be sent back at the customer’s expense.
9 We do not redeem unpaid or credit packet transmissions (returns or warranty repairs). Returns and warranty shipments must be made by delivering the product straight to Silverplus Ltd.
10 When returning the product to Silverplus Ltd, customer is liable to pack the package well in a sustainable way. Silverplus Ltd does not accept the return of the product, if the refund is not packed properly.
11 Products submitted incomplete or without reason for warranty service will be sent back at the customer’s expense.
12 Silverplus Ltd will not refund products returned based on a product error, if the product is intact, it is not a warranty, or covered by the return time or return, or the definition of warranty repairs would not otherwise be met.